Responsible Gaming

Gaming Should Be Entertainment

At Shan.care, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling is not a way to earn money or solve financial problems. Please gamble responsibly and only wager what you can afford to lose.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our platform. We are committed to protecting minors and comply with all Australian gambling regulations. If you are under the legal age, please do not access our services.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Gambling with money intended for essential expenses (rent, bills, food)
• Hiding your gambling activities from family or friends
• Gambling for longer periods than intended
• Neglecting work, school, or personal relationships due to gambling
• Borrowing money to gamble or pay gambling debts
• Feeling anxious or irritable when unable to gamble
• Lying about the amount of time or money spent gambling
• Experiencing mood swings related to gambling wins or losses
• Unsuccessful attempts to reduce or stop gambling

If you recognise any of these signs in yourself or someone you know, please seek professional help immediately.

Self-Help Tools & Features

Shan.care provides responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before taking a break
• Reality Checks: Receive regular reminders during gaming sessions about how long you've been playing
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing our platform
• Session Limits: Set time limits for how long you can play in one session
• Account Suspension: Request temporary suspension of your account

Contact our support team to activate any of these tools at any time.

Support Organisations

If you need help with problem gambling, the following organisations provide free, confidential support:

Australia

• Gambling Help Online – Free national counselling and support service
  www.gamblinghelponline.org.au
  Phone: 1800 858 858

United Kingdom

• GamCare – Free gambling support and counselling
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk

Canada

• Responsible Gambling Council – Information and resources for problem gambling
  www.responsiblegambling.org

United States

• National Council on Problem Gambling – Help and referrals
  www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
  Telefonberatung: 0800 1372700

If You Need Help

If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in reaching out. Professional support is available and effective. Contact one of the organisations listed above or speak to your healthcare provider.

Remember: Gambling problems can affect anyone, but help and recovery are possible.

Contact Shan.care Support

If you would like to discuss responsible gaming options or need assistance, our support team is available to help. Please visit our contact page or reach out through our live chat feature.